Read more about how STE could benefit your business

Our Self Service Center (SSC) and Pinpoint products will be available on STE when it launches this Summer, 2010. Contact us for more information.

Now with enhanced Signature Capture and iPad support.

Enable field technicians with the tools & information they need and improve the efficiency of office staff. Features of the Tech Tool integrate with Timberline Service Management.

Tech Tool Data Sheet

Key Features

For Technicians

• Access via laptop or web enabled Blackberry/Smart Phone
• Manage Time Card with week end submission feature
• View Assigned Work Orders
• Collect Customer Signatures Electronically.
• Manage Work Order Details
  • Review work order history including customer viewable and internal notes
  • Review site history for assigned work orders
  • Update time entries for work order
  • Enter customer viewable and internal notes
  • Add inventory parts or miscellaneous items
  • Create purchase order’s
  • Select equipment
  • Send notes/comments to office staff
  • Print service reports
  • Attach content to work order (photos, signed service reports, pdf documents, etc)
  • Initiate quotes

For Office Staff

• Manage technician Tech Tool accounts. Multiple levels of access control (Administrator, Office Staff, Supervisor, Standard Technician, Limited Technician)
• Work Order notification. Efficient way to dispatch calls to technician(s) with additional comments and pertinent work order details.
• Time Sheet Reports
• Quote Logging Tool. Provides basic means of tracking quotes from the field. Includes quote calculation and content management integration.
• Content Management. Manage company, site & work order artifacts in a well-categorized, search-friendly database with access control.

Sample Screens

Assigned Work Orders

Work Order Detail

Contact us for an online demo.

Self Service Center^© is a hosted solution that provides your customers with the ability to create work orders, and view current account information including work history, invoice information, and details on equipment installed at their locations.

SSC Data Sheet

Available for Sage Timberline Office(STO) and Enterprise (STE)

Why SSC?

• Reduce the time your dispatchers and managers spend entering service calls and responding to customer inquiries.
• Strengthen your relationship with customers by providing them with a functional management tool to create, monitor, and view historical service requests and assets /equipment.
• Differentiate from your competition.

Key Features

• Service Request Submissions.
• View Current Account Information.
• Work Order History (Status, Schedule, Notes & more).
• View Equipment Details by Location (M#, S#, Install Date, etc)
• Invoice (View and print invoice information.
• Flexible Account/User Management Console.
• Personalize the Service with Company Logo, Tailored Messages, & more.
• Intuitive Design makes it Easy-to-Use.

Technical Information

• Reliable web-based service. No software installation required for the end user.
• Runs on common web browsers.
• Secure Socket Layer (SSL) protects information at all times, ensuring information is safe and secure.
• Service requires a lightweight utility installed on your Timberline server with an external IP address. No additional server or software is necessary.
• Service is hosted in a highly available, secure server environment that uses technology to prevent access from intruders.
• Program Updates / Enhancements are automatic with no user action required.
• Timberline 9.4 or later required.

Contact us for an online demo.

Other Screenshots

For more information, visit TUGWeb.

Pinpoint Data Sheet

Available for Sage Timberline Office(STO) and Enterprise (STE)

Pinpoint software allows for real-time tracking for your field service equipment. Integrated with Sage Service Management, Pinpoint puts your service work schedule on our each to read digital map allowing our users to see:

• Accurate GPS location related to field service equipment

• Work Order information including:
  1. Location – Site details including Name, Address, Contact Information
  2. Call Type, Problems, & Notes

• Resource Management
  1. Integrated Mapping and Route optimization with Timberline Service Management.
  2. Reduce payroll costs and disputes with customer over time spent on projects.
  3. Improve productivity and efficiency of your Dispatcher.

Pinpoint Software…

• Is a web-based solution, no client/server software installation or maintenance
• Has a rapid deployment time
• Is highly secure and available from anywhere
• Excellent customer support
• Communicates directly with Sage Service Management database

Contact Us today for an online demo!