Overview / Quick Description
Self Service Center© is a hosted solution that provides your customers with the ability to create work orders, and view current account information including work history, invoice information, and details on equipment installed at their locations.
Available for Sage Timberline Office(STO) and Enterprise (STE)
Why SSC?
- Reduce the time your dispatchers and managers spend entering service calls and responding to customer inquiries.
- Strengthen your relationship with customers by providing them with a functional management tool to create, monitor, and view historical service requests and assets /equipment.
- Differentiate from your competition.
Key Features
- Service Request Submissions.
- View Current Account Information.
- Work Order History (Status, Schedule, Notes & more).
- View Equipment Details by Location (M#, S#, Install Date, etc)
- Invoice (View and print invoice information.
- Flexible Account/User Management Console.
- Personalize the Service with Company Logo, Tailored Messages, & more.
- Intuitive Design makes it Easy-to-Use.
Technical Information
- Reliable web-based service. No software installation required for the end user.
- Runs on common web browsers.
- Secure Socket Layer (SSL) protects information at all times, ensuring information is safe and secure.
- Service requires a lightweight utility installed on your Timberline server with an external IP address. No additional server or software is necessary.
- Service is hosted in a highly available, secure server environment that uses technology to prevent access from intruders.
- Program Updates / Enhancements are automatic with no user action required.
- Timberline 9.4 or later required.
Contact us for an online demo.
Other Screenshots
