Overview
Now with enhanced Signature Capture and iPad support.
Enable field technicians with the tools & information they need and improve the efficiency of office staff. Features of the Tech Tool integrate with Timberline Service Management.
Key Features
For Technicians
- Access via laptop or web enabled Blackberry/Smart Phone
- Manage Time Card with week end submission feature
- View Assigned Work Orders
- Collect Customer Signatures Electronically.
- Manage Work Order Details
- Review work order history including customer viewable and internal notes
- Review site history for assigned work orders
- Update time entries for work order
- Enter customer viewable and internal notes
- Add inventory parts or miscellaneous items
- Create purchase order’s
- Select equipment
- Send notes/comments to office staff
- Print service reports
- Attach content to work order (photos, signed service reports, pdf documents, etc)
- Initiate quotes
For Office Staff
- Manage technician Tech Tool accounts. Multiple levels of access control (Administrator, Office Staff, Supervisor, Standard Technician, Limited Technician)
- Work Order notification. Efficient way to dispatch calls to technician(s) with additional comments and pertinent work order details.
- Time Sheet Reports
- Quote Logging Tool. Provides basic means of tracking quotes from the field. Includes quote calculation and content management integration.
- Content Management. Manage company, site & work order artifacts in a well-categorized, search-friendly database with access control.
Sample Screens
Assigned Work Orders
Work Order Detail
